help & support
support
centre.
Need help fast? Email us at support@forfriendsake.com — we respond within 24–48 hours on business days. Browse the sections below for instant answers to common questions.
01
Contact Us
in-app support
Settings → Contact Support
Send a message directly from within the app
developer
Gurumanie Singh Dhiman
Ames, Iowa, United States
02
Getting Started
New to ForFriendSake? Here's everything you need to get up and running.
Creating your account
1
Download the app from the iOS App Store
2
Sign up with your email address or phone number
3
Verify your account via the confirmation email or SMS
4
Set up your profile with a username and optional profile photo
5
Grant location and notification permissions for full functionality
System requirements
| requirement | details |
|---|---|
| iOS Version | iOS 18.0 or later |
| Device | iPhone or iPad |
| Storage | Minimum 100 MB free space |
| Internet | Active connection required |
| Location Services | Required for check-ins and activity features |
03
Frequently Asked Questions
How do I create a squad?
Navigate to the Squads tab, tap the "+" button, enter your squad name and details, and invite friends via their username or email. You can customise squad settings including visibility and member permissions.
How do I earn points?
Points are earned by checking in to activities, completing challenges, and participating in squad events. Each activity has a point value and you must be within the designated location to successfully check in.
Why can't I check in to an activity?
Ensure you're within the activity's location radius, have location services enabled, and the activity is currently active. Check-ins may also be restricted by time windows set by the activity creator.
Can I join multiple squads?
Yes. You can join multiple squads and participate in activities across all of them. Set a favourite squad in your profile settings for quick access.
How do I leave a squad?
Go to the squad page, tap the settings icon, and select "Leave Squad." Leaving a squad removes your access to its activities and chat history.
How do leaderboards work?
Leaderboards rank squads based on points earned within specific time periods. There are weekly, monthly, and all-time rankings. Points reset at the beginning of each period. Squads must have 3 or more members to appear.
Can I change my username?
Yes. Go to Settings → Profile → Edit Username. Usernames must be unique and follow our community guidelines.
Is my location data secure?
Yes. Location data is only collected when you actively use location features — it is never tracked in the background. All data is encrypted in transit and at rest. See our Privacy Policy for full details.
04
Troubleshooting
App crashes or won't open
Force close the app and restart it
Ensure you have the latest version from the App Store
Restart your device
Check for iOS updates in Settings → General → Software Update
Reinstall the app if the issue persists
Location not working
Important: Location services must be enabled for check-ins and activity creation. Precise location is required for accurate GPS verification.
1
Go to Settings → Privacy & Security → Location Services
2
Ensure Location Services are toggled On
3
Find ForFriendSake and set to "While Using the App" or "Always"
4
Enable Precise Location for accurate check-ins
5
Try toggling Airplane Mode on and off to refresh GPS
Push notifications not arriving
Go to Settings → Notifications → ForFriendSake and ensure "Allow Notifications" is on
Check notification settings within the app
Verify Do Not Disturb or Focus mode is not active
Log out and back in to refresh your notification token
Login or authentication problems
Verify your email address or phone number is correct
Check for verification emails — including your spam folder
Use "Forgot Password" to reset your password
Ensure you have a stable internet connection
Clear app cache or reinstall if issues persist
Data not loading or syncing
Check your internet connection (Wi-Fi or cellular)
Pull down to refresh on list screens
Log out and back in to force a sync
Check if other apps can access the internet
Contact support if the issue continues
05
Feature Guides
Creating an activity
1
Navigate to the Activities tab
2
Tap the "Create Activity" button
3
Enter activity name, description, and point value
4
Set date, time, and duration
5
Add a location — tap the map to set a precise location
6
Choose which squads can see and join
7
Set check-in radius and time window
8
Tap "Create" to publish
Managing your squad
Squad admins can:
Invite and remove members
Assign moderator roles
Customise squad settings and description
Create squad-specific activities
Manage chat permissions
View squad analytics and engagement
Using the Map view
Tap the Map tab to view nearby activities
Pins show active activities in your area
Tap a pin to view activity details and request to join
Use filters to show specific squad activities
Zoom and pan to explore different areas
06
Account Management
Updating your profile
1
Go to Settings → Profile
2
Tap any field to edit — username, email, or photo
3
Upload a new profile photo from your camera or library
4
Save changes when complete
Privacy settings
Control who can see your profile
Manage activity visibility
Block specific users
Adjust data sharing preferences
Deleting your account
Warning: Account deletion is permanent and cannot be undone. All your data — including squads you created, activities, and chat history — will be permanently deleted within 30 days.
1
Go to Settings → Account → Delete Account
2
Read the warning carefully
3
Enter your password to confirm
4
Your data will be permanently deleted within 30 days
07
Safety & Community
Reporting inappropriate content
1
Tap the three-dot menu on the content
2
Select "Report"
3
Choose the reason for reporting
4
Provide additional details if needed — our team reviews within 24–48 hours
Blocking a user
1
Go to the user's profile
2
Tap the three-dot menu
3
Select "Block User" — blocked users cannot see your activities or contact you
08
Known Issues
We're actively working on the following — fixes are coming in future releases:
Occasional delay in leaderboard updates — refreshes within 5 minutes
Map pins may cluster at high zoom levels
Push notifications may arrive with slight delay during peak hours
09
Feedback & Feature Requests
Your feedback helps us make ForFriendSake better for everyone. Every message is read and considered by the development team.
We love hearing from you. Whether you're reporting a bug, suggesting a feature, or just sharing your experience — reach out via email, the in-app feedback form, or leave a review on the App Store.
Use the in-app feedback form at Settings → Send Feedback
Email us directly at support@forfriendsake.com
Rate and review the app on the App Store
10
Still Need Help?
If you couldn't find the answer above, please reach out. When you email us, including the details below helps us resolve your issue faster:
| include in your email | where to find it |
|---|---|
| Username & email | Your ForFriendSake profile |
| Device model | e.g. iPhone 15 Pro |
| iOS version | Settings → General → About |
| App version | ForFriendSake → Settings → About |
| Issue description | As much detail as possible |
| Screenshots or recordings | If applicable |
| Steps you've already tried | Helps us skip duplicate suggestions |